| Key Tasks/ Responsibilities | Objectives of each task |
1. Financial
· Prepare and manage budgets
· Cash flow planning and analysis
· Develop accounting and financial control systems
· Prepare financial statements and conduct financial analysis
· Develop and manage inventory control systems
· Establish and review fee schedules
· Maintain compliance with tax laws and filing procedures
2. Human Resources Management
· Develop interview and induction programs
· Establish job descriptions
· Understand contracts and workplace agreements
· Understand award compliance
· Negotiating salary packages
· Develop and facilitate workforce-planning program
· Maintain compliance with employee laws and awards
· Develop employee placement programs
· Establish employee appraisal and evaluation systems
· Develop and implement staff training programs
· Develop and maintain practice policies manual
3. Planning and Marketing
· Establish and develop marketing tools
· Develop and evaluate strategic plans
4. Information Management
· Conduct information needs analysis and upgrades
· Facilitate information system purchase and installation
· Oversee database management and maintenance
· Provide electronic education resources and systems
5. Risk Management
· Maintain legal compliance with practice structure
· Maintain practice history and develop record keeping procedures
· Develop conflict resolution and grievance procedures
· Assess and procure liability insurance
· Establish patient, staff and organisational confidentiality policies
· Negotiate, maintain and comply with contractual arrangements
· Implement and maintain infection control procedures and risk management
· Implement and maintain Privacy Policy
· Fire safety risk management and procedures
· Health and Safety of all personnel within the Practice
6. Governance and Organisational Dynamics
· Develop leadership skills
7. Business and Clinical Operations
· Facilitate business operations planning
· Conduct staffing analysis and scheduling
· Establish purchasing and inventory control systems
· Develop and implement facility equipment planning and maintenance programs for premises
· Establish patient flow process, annual patient survey and analysis
· Create monitoring system for licenses, accreditation and QOF
· Facilitate staff development and team building
· KPI performance
· Introduce strategies to optimise performance
8. Professional Responsibility
· Advance professional knowledge and leadership skills
· Promote ethical standards for individual and organisational behaviour and decision making
· Engage in professional networking, e.g. Practice Managers Forum
· Develop effective interpersonal skills
Limits of Authority Pay Wages
Limits on ordering of stock
Hiring of Staff
Assign tasks and designate task types as appropriate to subordinates
Approve annual leave and long service leave
The practice manager must be of value to the practice, adding skills and paid for the outcome.
Measuring value: Able to make a decision
All stakeholders know what the role is
Profit needs to look good
Commitment to continuing education